What are you plans for re-introducing the ability to display my barcode? I don't normally carry my card and used the barcode display on the original app to check out books.

I have been trying to log in for a few days. I have not been successful. I do not know why this website was changed. It worked well before. I am also having trouble with trying to access ebooks.

This is the most awful and horrendous website ever. Please revert to the previous one.

The website is terrible. There's no improvement, only frustration. In addition, my log in no was off by a digit -- why? I don't know -- and there are titles listed as borrowed by me that are in languages other than English. Why did you ruin a good thing?

what is going on????? Your previous version of the web page was ok. It did the job. But what is this? You guys keep asking for donations and then go on spend your $$ on a website upgrade (more like a degrade). Why spend money on something when isn't broken and change to something "new"? Example: with your new webpage, the browse option only gives your "search" option box. before I was able to see all the DVDs, books, CDs etc listed couple of different ways. But not any more!! Unless this website "upgrade" was a freebie, you guys got ripped off. Really.

Where are the audiobook selections for download on line? I've never had so much trouble navigating a website. Give us back the old one.

This is impossible to use If your goal is to discourage reading on a kindle or any device you have succeeded!

This has to be the most poorly designed website I've ever come across. Why make such "improvements" when the old site worked perfectly fine. Lists no longer work. It's not easy to navigate. This might not be such a problem if the app worked; but the app does not work at all. I can't even view it after updating it. If this was attempt to waste taxpayers money and make things complicated... well then you've accomplished your mission.

TERRIBLE! Even after helpful telephone advice from 917-ASK-NYPL, I am struggling with this new website.

Thank you for adding the log in button to the homepage. How about a search box?

There's a problem with the website. I can't renew checkout items because according to the website when I'm logged in, I don't have any books checked out. Which I know of course is incorrect. It reminds me of the saying "Don't fix what wasn't broken". Your old website worked fine. This new one doesn't work. I realize that this new website interface might be "cooler looking" but it doesn't function properly. Your site is "now broken" and needs fixing. And having a "donate" screen in my face everytime I log in is very annoying and borderline "spam". It's having the opposite effect, it makes me not want to donate to the library any more.

There's a problem with the website. I can't renew checkout items because, according to the website when I'm logged in, I don't have any books checked out. Which I know of course is incorrect. It reminds me of the saying "Don't fix what wasn't broken". Your old website worked fine. This new one doesn't work. I realize that this new website interface might be "cooler looking" but it doesn't function properly. Your site is "now broken" and needs fixing. And having a "donate" screen in my face everytime I log in is very annoying and borderline "spam". It's having the opposite effect, it makes me not want to donate to the library any more.

I HATE this update for the NYPL mobile app. Please go back to the last version of app for iPad & iPod - it's too slow to navigate and doesn't show the recommendation books

I understand that you're working on updating and improving the new website. I enjoyed the previous site, and I mainly used it to search for books that I could pick up at my local library. I became pretty adept at using the search limiters along the left side of the page. One limiter I used very often was the "Available at" function. With this, I could limit my search to books available at my specific local library or to other nearby libraries, rather than the system as a whole (sometimes I just want to grab a good book now, not wait forever for a hold). However, this new site has no such function. I can select the "At the Library" limiter, but the results are not specific to my own branch or to branches in nearby neighborhoods. I don't really care whats available in Staten Island--when I'm looking for an available book, it means that I actually want it now. Even if I put an "available" book on hold, it still takes up to a week or more to be shipped from the location that it is available in and then delivered to my local library. Please think about this as you continue to update your site.

Beware of checking items in or out anymore. According to the site I have a DVD due tomorrow that I've never checked out. And they don't list the five items I DO have checked out. So how do I know when they are due? And has anyone else noticed that the site gets worse by the day... but that pointless homepage keeps filling up with content. Read all about books you can't actually check out... how exciting is that?!

As they remind you on every page of this site... please donate! Cause you know... they need money... cause the money they had was spent on incompetent people in charge and for a web site that no longer functions.

Isn't it odd that it took suggestions and complaints for them to add a log-in feature. Seriously? They didn't think of that in advance? I would LOVE to know the salaries of the people in charge of this catastrophe. Just imagine all of the books that money could have bought. Oh books... let me explain. That is what the library used to focus on... providing books to readers. But now we get blogs and pod casts ABOUT books.

"We want to make the site easier to use, and easier to access, if you are looking at it on a desktop computer, tablet or smartphone" So is anyone having any luck on tablets? The new site doesn't work on a desktop (I've tried Mac and PC, trying on both with Explorer, Google Chrome, and Safairi). And there isn't an app for the iPhone. So I'm curious how it's functioning on a tablet?

I cannot move a "checked out" book to "My Lists" on my shelves.

I cannot move a "checked out" book to "My Lists" on my shelves.

Why change something that worked, to something that doesn't?

Pls go back to the previous website. It was fine! Navigating this new website is slow and frustrating!

One of the most useful features of the dearly missed old catalog was the ability to see what the library had acquired in the last 7 days, month, or year. This allowed users to keep on top of new books, DVDs, compact discs, e-books, etc. The user could enter any search criteria to be able to see what the latest acquisitions are. It's not enough to just search by the published date, because this yields thousands of results in random order, in other words useless and frustrating. Please bring this essential feature back. I believe this catalog should have been tested better before it went into operation. There was a much different new version that I was using in the last few months ago that had all of the old capabilities. I thought that was going to be the new version. What happened to that one?

New site doesn't work. When I try to log in, it autofills a barcode and pin number that aren't mine. If I click Submit, it tells me the information your site autofilled is invalid. If I delete the autofilled information and enter my own barcode and pin number, your site tells me that information is invalid. If I try to create a new account, to replace the one the library has screwed up, I'm told I already have an account. How can I access my online account? Your old site worked perfectly.

Access from Android Mobile Phone is horrendous. Not able to login. Then when I am taken to a 1970's looking search engine I can log on but the won't/can't remember my library card number. I am all for change but sometimes when you change the things that work efficiently for so many it seems as thiught your changes were ill conceived rather than for some greater good.

Seeing as how the site doesn't function and is now for posting blogs and podcasts do we even need to be able to log in any more? What's the point since this site is no longer for the purpose of placing holds, building lists, etc.

Please get rid of this awful new site and bring back the functioning user-friendly one. And please get rid of whoever is in charge of this nightmare of a sight. That is money that could be spent on BOOKS instead of asking for donations. This has to be the worst website I've ever seen. How is it that NYC no longer has a functioning website for the library. No one thought to test this? No one thought to get input from users? It took a week for the genius behind this to add a 'log in' feature. Seriously?

The new webpage is a big step back to the old webpage. To navigate on the new webpage is like inside a maze. If a score of 10 the highest and 1 the lowest, I would give the new webpage a score of 2, and the previous old webpage a score of 8. I really curious to find out if the developers of the new webpage is completely a new group of team from the old webpage. Very disappointed!

I'll save my opinions for another day. What I would like today is facts. New Releases. All I see is 5 titles on the homepage. That's it. No access to anything other titles. Is it your intention to give patrons FULL access to new releases? And if yes, by when? but that in itself brings up another issue: My for later lists. They are gone. Is my previous list going to be available to me>/ Again, if yes by when? I was one of the libraries biggest champions, but this rollout is beyond frustrating

Ive sent a previous email about the frustration of no active, COMPLETE, FULL new release section. Two Items: Even if you did have a complete new release section, how would one 'hold for later' if you don't have that function anymore? The other outcome of not being able to use a complete New Release section; People will not be able to 'hold' You will be putting more books, movies and music on the shelf then ever before. More workload Less shelf space. I already have issue with whomever is accountable for quantities.Some items are ridiculously high while others are obscenely low)

This is the first time I have looked at your new website. Are you kidding me? I am not a stupid person but I cannot find where to log in to renew my 1 checked out book. How can this not be the first consideration when developing a web site.

Bibliocommons had the very useful sites of "Recent", "Just Arrived" and "On Order." That is how most of us found out about items we might want to use. Please bring those features back. Your new feature of "Recommendations" is useless. It only lists what the librarians deem we should use. Better yet, bring back Bibliocommons.

The filters make navigating results way more difficult. It took me forever to find a way to narrow the results down to just children's materials. Please simplify.

This new website design is very poor. It is not intuitive and hard to navigate, in short, not user friendly. The reference desk staff at SIBL, for example, have told me that they have received many complaints. When I finally found the place to login to MY NYPL, the page is truncated. This is really terrible design, the previous design was much better.

1. I go to the catalog to check the spelling of an author's name. "Search" used to be there without logging in. 2. It took me about 15 min. to locate this box. "Feedback" was easily seen before.

It used to be so easy to put the book into "My Shelves: Completed" or "My shelves: For Later." Now it has so many step to do that. Can you bring back the old feature? And also, I miss seeing the photo of the book cover on HOLDS section.

Please make restoration of the New Arrivals lists a TOP PRIORITY. For a lot of people it was the most important feature of your website. We are totally in the dark without it.

iPhone app (most recent update) is still unacceptable: 1. Log in information doesn't save so have to re-input every time you open the app 2. Display doesn't adjust to screen size so most of screen is unviewable and inaccessible 3. User functions -- most useful when out and about -- like locations, hours, events are no longer offered. Who thought that removing functionality would be acceptable???? 4. List management functions have been reduced -- can't filter by availability, location, ebook vs. physical book, etc. 5. Lists have been corrupted in the transition; random items appeared on my "completed" list and items that had been removed from other lists reappeared weeks after deletion. My comments apply to the new website as well. Tellingly, you've introduced it as a "new catalog" not a new app or website. Get someone on this team who focuses on USER functionality and interface, instead of internal cataloging.

The new catalog site is terrible. Problems: I log in, the first screen I get to in my accounts is always my holds. This is not what I want, I want to see checked out items. Among the holds: no way to separate active and frozen. No way to order them by what is going to become available next. This was the default order in bibliocommons and was very helpful. The interface is also just harder to read; losing the images of the items makes it a lot slower and harder to understand. After I click to get my checked out items, further problems: they are ordered by date checked out. I want to see them in order of due date, because generally what I want to know is what's due soon. Also, I can no longer see the really helpful information of how many people are waiting for the book, which give me some idea about whether I will be able to renew it. I have also repeatedly had the experience of clicking on my name to get to my account and having a 2d log in window open in the space on the page where my account info should be. I assume this means I have been logged out due to the passage of time and need to log back in, but then why not tell me that instead of nesting the log in screens (and making everything even harder to see)?

Why is the font so small and light when placing a hold

The wed developers and those responsible for this incompetence should be FIRED. Please stop making donations until full functionality is restored and those held responsible for this are sent packing. This was a project that was never needed and has left users with a broken website and laughable platitudes like "digital experience". I don't want a digital experience. The old functional website was just fine. Who launches an untested, broken website? The refusal to recognize failure (hundreds of complaints) and restore the old website, speaks to an organization run for itself having a disregard for its users, donors, and taxpayers. A change of web developers and management is needed.

All the people involved in conceiving this system DOWNGRADE should be held accountable. Did anyone bother using this before it launched? My 80 year old mother told me that the system went from awesome to completely unusable. Oh well, guess I was wrong thinking that NYPL was better than a government bureaucracy. I will not be back.

I know that you're getting lots of negative feedback and you're asking the users to help you figure out the problems that you're new design has created. I wish someone was paying me to do this work for you, but alas, no one is paying me to test your little beta project. You can't see any book covers. You can't go from one page to another without being told to log in again. You can't add a book to a list by just typing it in, instead you have to do a search for it first. The design is ugly, counterintuitive, and is, any way you look at it, a severe downgrade. That's what you get for free. If you'd have paid beta testers ahead of time you wouldn't be in this mess. SHAME ON YOU!!!! FIX IT

This new website is maddening! I see that most of my complaints have already been posted. Why do I have to click on "sort by due date" each time I access my account? Why doesn't it remain constant? Why does it sporadically say that I have no items checked out or on hold when I do? Too much time wasted each time I log in, which also took days to find under "browse" and now it's changed again.

This new website is maddening! I see that most of my complaints have already been posted. Why do I have to click on "sort by due date" each time I access my account? Why doesn't it remain constant? Why does it sporadically say that I have no items checked out or on hold when I do? Too much time wasted each time I log in, which also took days to find under "browse" and now it's changed again.

This new site is terrible, very frustrated. Can't log in, and when I guess I'm logged on I can't put anything on hold. ??? Please go back to the way it was, and test before releasing any new sites. Logging on and downloading audiobooks was so easy before.

I can not put any holds on books, can't even look for books, can't even do anything with the new website and can't get any answers!!!!!! Why even have a library anymore if you can't use it!!!!!!!!!!!!!!!!!!!!!

This new site is so disappointing and frustrating. We can no longer download audiobooks ! It says "download with overdrive", (click yes) and nothing happens ? Overdrive doesn't open, book doesn't start downloading...nothing happens? Plus all boks we put "on hold" gets wiped out every time one logs off. Please go back to the previous site, this new site needs several months of testing/debugging before it should be released.

IT IS HORRIBLE

Your new web page is horrible. I'm so frustrated with this mess that I don't even want to try to find a book or a film. This is a great way to get rid of all the people who use the public libraries.

I echo many of the complaints others have made before me. It's especially frustrating trying to find the downloadable books, and excuse me if a help desk phone number is not very helpful when I'm trying to do something at 11:00 PM. Most galling is that there is NO DISCERNIBLE IMPROVEMENT to justify all this loss of functionality. Why did you have to change EVERYTHING in order to make some silly change to the login!?!?!?!?!

After trying for over a week, I am still unable to figure out how to place a book on hold. I've read the FAQS and watched the video. Still no help. Unlike the page shown in the video, there is nowhere to check Place Hold. That's provided of course, you make it through the search process. I signed into to a live chat with a librarian who suggested I place holds using the classic catalogue. That seemed to work but involved numerous steps. So how do you place a hold using the new website?

Change is hard to do, and harder to get used to. I will try to be patient and let you work out the kinks. But, please, do it quickly. I want my checked out books to list by DUE DATE. That's the most important info. I want that to be my default setting. Give us the functionality to choose the setting we prefer, please.

Another NYPL fail! First the ridiculous plan to destroy the main building and now the destruction of a reasonably-functioning webpage. Completely unusable. Are you trying to turn people away? That may be the real objective here. Please stop bragging about what a wonderful job you are doing and actually DO something! PLEASE fix this disaster - NYPL is rapidly becoming a complete waste of taxpayers'and donors money.

I used to be a User Experience Designer on the NYPL web team and it almost breaks my heart to see what's happened to the site. Most people who go to nypl.org want to search. They don't want to click on a tiny little icon that expands into a fly-out search bar. That's annoying. Any user research would have born this out, any user testing would proved that users wouldn't like it. The second most sought-after part of the website: Articles and Databases. Can anyone find it? (I challenge you!). User experience design should not be based on slick design-y "cool" interactions, but should address the users' needs in a straightforward, frictionless manner. As my father once told me, if something works well, don't improve it.

Jeremy Hutchins said it. The new web design reads like NYPL decided they needed a new website and contracted with a designer focused on the look with no clue about how people use the thing. I would have posted my eight individual comments had I realized there was a post option. I was clicking on the offered e-mail link, not realizing that if I scrolled through all the comments I'd find it. For anybody interested, these are the issues I brought up: Translations on hold appearing in the original language; hidden login; inability to toggle between catalog and NYPL home; Popular Choices AI that brings up identical titles with different subject matter (also disappearance of patrons' personal lists); random order of books on hold; poor aesthetics/functionality particularly in that logout leads you to almost blank catalog reenter instead of home page. Laurie Aron Manhattan

The old website was easy to use. This one is terrible. The icons at the top are not labeled so it took me a while to figure out that to return to the homepage, I had to click on the lion and that to log in, I had to click one of the other icons. It is also impossible to locate the page that lists events at the various branches.

Hi guys, please get rid of this horrible new website. It's quite possibly the worst site ever created. It's atrocious. Go back to the previous one, this one is pathetic and it's impossible to navigate. It's bad on so many levels that I can't even mention them all. The sooner you get back to the previous one, the better. Thanks.

Hi guys, There seems to be a general consensus that this website is awful and unusable. All the NYPL employees that I talked to hate it as well. Please go back to the previous one. ASAP.

Frank, Dude, this version of the website is so 1993. It really BLOWS. May I offer particulars? 1) When I enter a search term and submit, the screen jumps around like crazy as though the site were programmed on a roller coaster. 2) When search results appear - they are in GIGUNDOMUNDO TYPEFACE. Sorry, don't need that. Have reading glasses already. 3) When search results appear - the option to click 'Materials I Can Take Home' is gone. Why would you do that? 4) Lastly, it feels as though you've gone backwards in time. The whole thing feels like a flannel shirt ready for the rag bin. Just used up anf pathetic, really. Would the site look better perhaps if viewed on a Windows 95 platform? It certainly FEELS that way. The revamped is downright U-U-U-G-G-L-Y -- GET yer money back ASAPly!!!!! All the best, G

Site is not user friendly! There was NOTHNG wrong with the PREVIOUS FORMAT. I can no longer generate a list of all the DVDs in the NYPL, then narrow it down to a specific genre, and/or country, specific library and if it is available. Also, the old website was easy to read items on hold. That is, a photo of the book, CD or DVD was shown. Now I have to read a paragraph of text before I realize what the item is, WHY???. Can you make the font darker when typing the library card number? I can go on and on with suggested improvements.

I have to agree with the majority of the postings. This change was not for the better. The Explore screen with the new arrivals and recommendations are gone. No longer can you see your listings with a photo display next to the item. I have to hunt for 20 minutes to find the Interlibrary screen. This was not an improvement. I actually dread having to come to this website to see what items are due and I no longer want to browse since I cannot see what is new to the library.

Why did you unveil this prototype of a completely unfinished website, if that's what it is as you imply, while people are using it?

It is absolutely horrible! Why did you take something that was working just fine and create a frustrating, difficult to navigate, unappealing website. For starters, I have not been able to store my id number so that it comes up each time I log in. My "for later" list that I had saved completely disappeared. Now when I have a book on order, I have no way of knowing the status; i.e. if it's on the way. The fonts are difficult to read too. There's an old saying "If it ain't broke, don't fix it!"

and get rid of whoever's decision this was.

In reading the comments posted by NYPL patrons on this page, there is not a single one that is positive; our anger and frustration is loud and clear. All of your users seem to agree that this website is terrible and have provided you with a lot of specific information about the many ways that the functionality of the site has deteriorated dramatically. And all we get in response is some vague "thanks for your comments, we are working on that." Well, you should have "worked on that" BEFORE rolling out the new site. At the very least, your patrons deserve an acknowledgment of the many mistakes made in this rollout, an answer to the question of whether we can return to Bibliocommons until this new website is ready for "prime time," a listing of the the problems that patrons have encountered along with a timetable of fixes, and an apology (I've just been notified that my "for later" and "completed" shelves, compiled over many years, are gone and unrecoverable - no explanation, no recourse, no redress offered). If you are listening, show your users that you hear their concerns and that it matters to you!

it was bad enough when i had to click repeatedly after sign in to see my checked out items in due date order. now i can't do that at all. clicking on due date generates some random order of items (its not ordered by checked out date, either). All the ask a librarian service can tell em is that you are aware of the problem and might fix it some day. BRING BACK BIBLIOCOMMONS.

Okay, I am not going to complain because that is all I have been seeing so far and I think it speaks loud enough. I just have a few questions about this new site development that I hope would be answered. First, this is not the finished product of the site is it? As I recall in your very first blog post about this site's redesign you posted a video about what you hope the finished product would be. I liked it and if that will be the final result I will happily wait for it. Second, will there be an area on the website where we will be able to see new releases or books on order? I had seen several other library websites that are not using bibliocommons yet their websites have this feature, so would you be able to create it as well? And thirdly, will the patrons' account design change in any way? Because in the video you did not show this and honestly if the whole point of this is to 'update' the website then it would make sense to update the accounts to match the website and not keep them in the early 2000's look. I am only saying this because unlike the rest of the website my account itself runs very slow and the whole listing books without cover images is daunting. And how is it that bibliocommons managed to open my shelves full of hundreds of books in under 7 seconds while here it takes a whole 3 minutes? And filter options for the lists, would that be possible? Because there are times when I want to see how many books of what author or genre I have, and would there be a way to keep track of which books you already have on a list when you are searching? Because adding duplicates is cumbersome. Also thank you for fixing the mobile access for nypl, the cut off was really annoying. Also looking at the mobile version of the website I noticed that in the accounts you can view your checkouts and holds but not your lists, can this feature be added later? Since majority of the time if I saw a book I liked while browsing a library in person I would quickly add it to my shelf through my phone back on the old website. Keep us up to date on the updates, thank you.

The previous website worked - the new one is a disaster on par with the "healthcare.gov" fiasco! The new website has bad functionality, or lacks it entirely. Terrible user experience, awful interface. Just a few specific problems: - Removal of "My shelves" without any warning to users."My shelves" was widely used as a way for users to collect items for future holds. Removal of it has setback thousands of NYPL users. - "Sort by due date" doesn't work. How incompetent does a web programmer (using the term loosely in this case) have to be that they cannot implement a basic "sort by date" list??? - Search function is unfriendly and rudimentary. Previously had a convenient drop-down to search by title/author etc. and an advanced search panel that was much easier & quicker to use. - removed button for easy viewing of physical vs digital items in hold list - even the login screen does not save username for easier future login. Just admit your epic failure and bring back the previous website/provider. If NYPL squanders its funds on such a poorly designed/executed/managed website transition, it loses support for future funding requests. This waste of NYPL funds will deservedly not be well received come time for the NYPL's next funding request. Will anyone be held responsible for this??

Please register your dissatisfaction with Melissa Mark-Viverito, who is NY City Council speaker and on the NYPL's Board of Trustees. Her email is mviverito@council.nyc.gov. Apparently nobody higher up at NYPL is listening or aware of the problems with the new website. We the taxpayers will get no satisfactory voice or resolution to this disaster unless we get others to pay attention.

Where can I locate new Items? Like new DVDs, CDs and Books.

The old site automatically sorted your list of checked out books by due date. In the new site, when you call up your checked out books, you would intuitively expect them to list books by due date, but no, they are in what appears to be bar code number. I can't think of any users who want to look at their checked out books by bar code order. When I call up my list of checked out books, the main reason is to see what is due next so I can return or renew them. I imagine that is what most users expect when they call up the list.

After several month hiatus I wanted to check out a book. I open my iPhone app, and can't believe my eyes. I go to the App Store to make sure I have the right one. There I see the app is competing for the worst rating ever. Intrigued, I surf to the main web page on my desktop, and experience the mess. Being an optimist, I see this whole drama in positive light: it is an indication that NYPL has money to burn. That is indeed an excellent news - this means that soon I can revert from a "Friend" of the library to just a "friend", with clear conscience. Sorry for not providing any constructive feedback, but considering the current form of the app and the web site it would seem pointless.

Avid Los Altos main library user Cindy Anderson was definitely not impressed with the library’s new online catalog system. “Short of the rollout of Obamacare, I have never seen such a lousy IT system cutover for the public to use,” she said. “It definitely was not ready for primetime.” Santa Clara County Library District officials apparently agree. By mid-August, online library users should see the old system back up and running. Numerous complaints about the new Encore Discovery Solution system, along with overwhelming response to a library district survey, was enough to convince district officials to revert to the previously used program, Bibliocommons. Nancy Howe, head librarian for the district, downplayed the level of complaints but said she did hear “from a number of users that they liked Bibliocommons better.” http://www.losaltosonline.com/news/sections/news/199-city-affairs/50850-library-users-reject-new-online-catalog-old-one-returning

This "NYPL Recommendation " page is still not working a few minutes ago ... the screen jittered but no page content was changed to return what I had requested. Same problem since I tried it in mid-October. http://www.nypl.org/collections/nypl-recommendations/lists Key words: Subject/Genre -- Mysteries/Crime/thrillers Audience -- Adult Library -- Any Resource Language -- Any

1. Go to the old BilbiCommons web page: https://nypl-ed.bibliocommons.com/ 2. Select User and Catalog from the search box in upper left. 3. Enter your old user name etc. Hurry up and copy your lists, comments and quotes that you had collected in the Biblio site because the legacy data may be deleted anytime.

It's like you don't want me around, NYPL.org.. I have a long list of items on hold, in FOR LATER land..and it feels like you somehow lost them all and this is your way of discouraging me from putting them on HOLD so your charade will not be public knowledge. Well..nice job. I work with computers all day long and I can barely find the time to deal with you. I have tried! I've been patient, but I can't take you anymore, nypl.org..

Now I can no longer access my holds or lists? I have no clue what is due or what I have ready to pick up? Oh I'll check the app... LOL! There isn't one!

Why aren't Kindle ebooks available for checkout anymore? The only options I see now are Overdrive and 3M. I happen to have an ereader that is compatible with those formats, but what about everyone who has Kindles that are now completely useless for library books??

Hundreds and hundreds of comments---everyone strongly negative. Nevertheless, the library elites responsible for this disaster refuse to listen to those who have taken the time to comment. It is clear that this website should be scrapped and replaced with the old working website. (The NYPL should also demand a full return of payments made for this piece of junk. The NYPL has been defrauded with a defective product. Some years ago Coca Cola replaced a well-liked product with what turned out to be one generally not embraced by the public. Coke listened to their customers and returned the old beverage to their customers (The customer is always right.). Why do the library elites not understand this? Why are we being ignored? We is there no accountability?

I just received this reply to my complaint. Please write to the speaker so that we are no longer ignored. Dear Mr. xxxxxxx: Thank you for your recent message to Speaker Mark-Viverito expressing concern about the NYPL's new website. Our office is responsible for processing all of the mail that the Speaker receives as head of the City Council. Copies of your email have been processed to the appropriate people here at the City Council, including the staff of the Council's Cultural Affairs, Libraries and International Intergroup Relations Committee, which routinely conducts oversight and holds hearings on issues involving the City's public library system. Thanks again for sharing your concerns with the Speaker. Sincerely, Office of Correspondence Services Speaker Melissa Mark-Viverito NYC Council

Previously, the NYPL posted on the blog that the newly acquired books, dvds, feature would return to the revamped catalog. It would be most appreciated that the web site will announce when this feature has returned. Thank you.

I received the same reply from Speaker Mark Viverito. Its a generated reply. Doubt she'll ever even see it. I sent an email to each library head and only got one response which was pushed off to someone else. Was told that they did test the site before launch. This just shows the blatant ignorance that they don't realize how much a step back this new site is. It has lacking features, buggy interface, etc... they say that they need to ask the software maker to add items to their list of things to feature in the next update. This just shows that they chose a platform that despite their praises of customization, they have no control of and have to ask a software company to add something that never existed. They did a poor job of really looking at this if they ever did test this. I truly believe this team have no clue as to the basic comparison from the old efficient site to this new one. To be told that these updates will come in the next few months is unacceptable but unfortunately, i don't think our comments or complaints will get us anywhere! I doubt even those at top will ever see the mess this new site is. I really hope someone at top realizes how such a terrible mess this has been. The fact that they've hidden these comment links shows they're trying to bury the obvious. Practically every worker i've asked at the library branches agrees with these sentiments. Bring back BiblioCommons. There is a Board of Trustees Meeting on Nov 16 at 4pm at the Stephen A. Schwarzian Building that states is open to the public. Perhaps we should try to speak with someone there. Post a comment on Facebook? I hope our voices are not ignored.

So, the trick to retrieve your old lists, comments, quotes, ratings ... does not work any longer. BTW, just checked the recommended book list for mystery and adult ... again, the page jittered but nothing changed on the web page. Darn!

So this Frank guy posted on October 23rd boasting of adding a 'log in' feature. Really? Has this guy ever been on a website? No one thought to have a 'log in' feature from the beginning. And the site just keeps getting worse. And the app no longer functions. But no updates... nope... not a word. FIRE FRANK AND BRING BACK THE OLD WEBSITE!!!!!

Hey... remember when we used to be able to see the latest book releases. Gone. Now we get an empty search box. The site use to promote checking out books in a visually pleasing way. Even our checked out books and lists have no pictures. It's all a mess. No working app to go along. This entire thing has been poorly tested and if this were released in a professional world... the team would get fired. Stop patting yourself on the back. Someone please listen to all the voices and realize this has been a huge blunder. You should be ashamed of wasting our tax payer money. The public should NOT have to wait for you to fix something so entirely problematic. That should have been done in testing. Just go back to Biblio and make everyone's life happier. And hire a new team. You aren't getting it done obviously. I'll be taking the 2nd Avenue Subway by the time this site ever gets better if at all.

Writing the president of the NYPL or your council members will do nothing, Write the press. I just wrote the Post, the New York Times and the Observer. And will keep up the pressure by contacting NBC, CBS, ABC, PIX, NY1 and Channel 9.

OK, alerted the following media today to this problem: The New York Times, The New York Post, The New York Observer, CBS, NBC, ABC, and WPIX. All of you reach out to the media. It's the only way that the NYPL will fix this abortion of a website.

Frank, Our old nypl.org website was nice and clean. It was very user friendly and helpful now it is a mess . Nothing to blame on no one , I believe good people had good intentions yet the output is a mess. Can you PLEASE do something look at the comments on the post, every one is facing the pain of new website. Comments at the nypl.org http://www.nypl.org/blog/2015/06/15/transformation-nypl-website#comment-21805

Unbelievable despite several complaints to staffs since mid-Oct: http://www.nypl.org/collections/nypl-recommendations/lists

Wow is the new catalog and web interface terrible. The interface is slow. I can't easily see or put books on my lists (I have to go through the book bag, what's that for). The order on the list changed. Your pop ups and expanding frames change where I have to click as they load. It seems like you didn't do any testing. Please please please go back to the old catalog and list system.

1. Unable to log in to main catalog at all: "Sorry, the catalog is not available at the present time. Please try again later or contact your librarian: message on screen is: https://browse.nypl.org/iii/encore/j_acegi_cas_security_check?ticket=ST-5653-VJpOUcEKJjUCZO1IFhJXKSgglzdWThzA0RO-20 Error code: 2001 2. Over the weekend, when the catalog was working, when logged in I was offered a link to "access [book I was seeking at] e-NYPL." However, the link took me to the site, required a log in to that site, then failed and message told me that service was not available. [This would be a nice thing to have if it ever gets working.] 3. When I've been logged in to the catalog and I always get an annoying flash of the home page as an intermediary stop before getting to my holds, lists, etc. 4. The new site seems to be be broken half the time. Can't you have some kind of banner up on the home page about your site status without forcing people to log in to get errors??? That would be annoying, but so is going through the log in and waiting, waiting, waiting, only to get an error in the end, too.

Seems that some of the little bit of functionality that the website had no longer works. But the begging for donations continues unabated. It is the only feature that works reliably.

the online account management is still awful and completely unimproved after months. one issue i reported back in in October that is really unpleasant is that rather than logging you off after a period of time, when you try to see anything in your account a long time after logging in, you instead get a second log in window nested in the frame where your books should be listed,and if you then log in again, you are still stuck in that very small nested frame. I am with the posters that find the experience of using this website one that leads to anger and sadness.

One of the most egregious things missing is the "help" menu that tells you how to construct Boolean Searches etc. I teach a whole class on how to navigate your Web page and believe me you blew it. Not only that, most subject, title and author searches simply don't work. I have become somewhat of an expert on the advanced features in the old catalog and I have searched for things that I know exist only to turn up empty. What are users who aren't librarians going to think? They are going to give up. What in the world were you thinking?

Yes... they actually made it worse! After all these months instead of making improvement it just seems to grow more frustrating. Why is the font so small now for the dates that show when something is due? Seriously, it's barely readable.

Actually you seem to incorrectly answered all of the above complaints. The correct answer is "We apologize to all faithful users of the NYPL for the terrible msitake we have made in improving on our once perfect catalog. We will immediately go back to the bibliocommons version you all loved so well." Someone got paid a great deal of money to destroy a once glorious online catalog. Cui bono? Certainly not the patrons of the NYPL. Stop dithering about making improvements and bring back out beloved bibliocommons. Show some fortitude and admit your blunder. Now!

Wow do I hate your new catalog system. My personal pet peeve: You had a great way that when you find an item you can put it into a list (list of things you have read, want to read, might get for the kids, etc.). Now in order to access that feature you have to go through the "bookbag" which just adds a needless step. The whole thing looks ugly, is no intuitive, is slow and doesn't have easy access to useful features (like putting things in lists). Why not go back to the old system?

This insane waste of money is still awful. It is slow and now you cannot look for 'hardcover' or 'large print' books, so it is a crapshoot as to what you are reserving. Tough luck for anyone who cannot read the tiny print in most paperbacks. And could they find a way to allow users to check their language once and have that remain the default? Rather than having to check this and every other option for every search in the same session? The NYPL is short on funds, but wasted it on something that no one wanted and has made things worse for users...typical managers justifying their big paychecks!

Well it's been well over a year and none of the "improvements" you speak of have been made. I'm not entirely sure exactly what your team is doing but wasting our tax dollars. Have you not taken any of the feedback that have been posted? I don't see what your team has done in this time and only can come to the conclusion that you're wasting our time. This site is still a step back in so many facets from the original. The reason no one comments anymore is because you've ignored our needs. The Board should relieve you and find someone who can provide real change rather than adopt a system that lacks innovation moving forward as you promise but obviously keep in denial. The site is a huge step back. Just admit it and get someone else who can.